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Saturday 15 October 2016

POPLA competence continues on downhill slide. Charge upheld for car which was never inside the car park.

The competence of POPLA sadly continues to decline as this latest judgment shows.

In this case the motorist never entered the car park, but turned around in the entrance once in the afternoon, and then again early the next morning. Here is a picture of the entrance.



Here is a picture of the car reversing into the entrance in the afternoon. The motorist gets no points for reversing style, as they are positioned in the middle of the road. Their reversing light can be seen to be on.


Here is the picture of the motorist reversing into the entrance in the morning. Once again, the reversing lights are on.


It is clear from both pictures that the vehicle is still on the public land, level with the double yellow lines, and has not entered the car park. Additionally the number plate is not visible and there is therefore no evidence that this is the car in question.

Here is the assessors verdict, which in The Prankster's opinion is completely incompetent and fuels the argument that the appeals body should by run by an independent body.



Prankster Note

The public should expect higher standards of POPLA assessors than this. The assessor is asking us to believe that the vehicle reversed into the car park in the afternoon, and then drove out at night, hot-wiring their reverse lights so it appears that they were reversing rather than driving forwards.

Frankly, The Prankster considers it more likely that the Consumer Ombudsman under-quoted for the POPLA contract, and as a result assessors are under too much time pressure to churn out template responses without properly considering the evidence before them. This of course does not excuse the assessor missing the obvious elephant in the room which is that the car is going out when it should be coming in. It also does not excuse the assessor ruling that the exit photograph is valid when the number plate cannot be read.

However, it does reinforce the Prankster's belief that ANPR is not fit for purpose to control car parks, and that the control of POPLA should be taken away from the BPA, where normal commercial pressures will naturally force them to accept a low bid, and given to government control where the service can be funded by an increase in keeper detail charges from say £2.50 to £5.00.

Happy Parking

The Parking Prankster




10 comments:

  1. This comment has been removed by a blog administrator.

    ReplyDelete
    Replies
    1. I have decided on a policy of not naming POPLA assessors. If there are specific complaints then the person to talk to is the lead assessor, John Gallagher, who will take complaints seriously.

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  2. file a complaint with toothless ipsa

    ReplyDelete
    Replies
    1. is there anyone left to read a complaint?

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    2. Pointless complaining to IPSA as POPLA will not reverse the decision no matter how perverse. Yet Premier Park and other PPCs are able to get cases they lose reheard and the decisions reversed.

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  3. As I have said before anpr is flawed and isn't car park management... In fact here you're timed from before you leave the highway it seems.
    Assessors decision seems a little daft especially as car clearly isn't in the car park at all

    ReplyDelete
  4. As I have said before anpr is flawed and isn't car park management... In fact here you're timed from before you leave the highway it seems.
    Assessors decision seems a little daft especially as car clearly isn't in the car park at all

    ReplyDelete
  5. Is it usual to enter a car park in reverse?

    ReplyDelete
  6. I start with POFA. Para 1(1)(a)

    (1) This schedule applies where

    (a) the driver of a vehicle is required by virtue of a relevant obligation to pay parking charges in respect of the vehicle on relevant land....

    and as there is no evidence it was so parked then no contract was formed and no charge can be due.

    bad enough to be rinsed for being in the car park for 5 minutes but for just taking a look see at the way in, from the Queen's highway, it is a travesty.

    ReplyDelete