[Edit - telephone number of ParkingEye removed]
[Another Edit. Thanks to Coupon-Mad for reminding The Parking Prankster that there is more than one person in the world called Rachel; telephone number was Aldi's all along]
Aldi have had a couple of bad days on their Facebook page; it has been inundated with people complaining about parking charges imposed by their parking contractor, ParkingEye. Apparently ParkingEye have been penalising motorists for tiny overstays or minor infringements, which has naturally annoyed legitimate shoppers. After all, if you spent 10 minutes longer in the store, it was because you were buying more stuff!
The mighty ParkingEye legal team, unstoppable and unswervable once set on their way, issued letter after letter to the Aldi motorists, finally concluding in the last few weeks with a deluge of letters before action (LBA) and even small claims. At this point, people power took over, and the Facebook complaints started.
At first, Aldi fobbed off complainants with a stock message about how parking management was good for all. Apart I guess, from the large number of people stuck with invoices from ParkingEye for £100. The stock message was correctly ignored as meaningless bureaucratic blather.
The complaints continued.
Finally, someone high up at Aldi must have finally noticed what was happening and what a PR disaster this all was, and the message changed.
To summarise, Aldi don't want genuine customers to be penalised for shopping at Aldi. If you received a parking charge from ParkingEye and were a genuine shopper get in touch and they will sort it out - even if the case is going to court. (If it is going to court, you will still need to acknowledge the claim and say you want to defend it).
The email address is firstname.lastname@example.org. If you want to call Aldi and speak to Rachael or Laura about parking the number is 01793 836317.
Aldi have made a start to unwinding their PR mess, but it looks like there is a way to go yet. It may yet cost them dearly. The Parking Prankster notes that when Somerfield cancelled a parking contract last year, they had to pay ParkingEye £350,000 in damages. The Prankster will keep an eye on developments and blog again if anything newsworthy occurs.
The Parking Prankster
The Prankster would like to thank pepipoo for bringing this to his attention.