Marks Tey Hotel got rather less than they bargained for when they employed Civil Enforcement Ltd to manage their car park. Specifically, they didn't get proper car park management, but did get a large headache as their legitimate customers are being targeted. Customers are now vowing never to return.
The story is detailed in this newspaper report.
The lesson to landowners is clear. If you contract somebody to manage your car park, make sure you have the right to cancel charges issued to genuine customers. Also make sure you have the right to cancel the entire contract if things are not going well.
Mark Teys Hotel have only themselves to blame for this. While there are a number of reputable firms who offer car park management, Civil Enforcement Ltd and their sister company Creative Car Parks are not one of them. A quick internet search would have told them of this.
Mark Teys Hotel have another surprise in store when they eventually cancel the contract. Civil Enforcement Ltd are well known for resurrecting old charges, valid or not, as soon as a contract is canceled, and taking the landowners genuine customers to court.
Perhaps Mark Teys Hotel should have a word with the co-op to find how that turned out for them.
The owners of Civil Enforcement Ltd obfuscate their dealings through a network of many companies. including at least these ones.
CREATIVE CAR PARK LTD
CREATIVE (CONTRACTS) CAR PARK LIMITED
CREATIVE PARKING SOLUTIONS PLC
CIVIL ENFORCEMENT LTD
CIVIL ENFORCEMENT SERVICES LIMITED (dissolved 27 Dec 2016)
In 2016 companies were required to declare 'Persons with significant control'. It does appear on the face of it that this is not being complied with in any meaningful way for these companies, and The Prankster would welcome any clarification from the persons with significant control of these companies.
The Parking Prankster