The Prankster advises potential customers of parking companies to check up on their previous customers before committing themselves. Some parking companies have cordial relationships with their customers...and some do not.
Take Civil Enforcement Limited, for example. The Co-op engaged them to manage their car parks some time ago but seem to have lost total control. Even when the Co-op want CEL to cancel parking tickets, they are ignored.
Thank you for your email and your comments are noted.
As advised in my earlier response, it is simply a statement of fact that CEL and DEAL will not respond to requests from Co-op to discontinue Court actions, regardless of the reasons for such requests. Accordingly, it is not a question of this issue being escalating to another level of authority within Co-op, but that CEL/DEAL will not accede to such requests, regardless of who they emanate from within Co-op.
Where Co-op is able to comment further, I have endorsed responses below.
I trust this clarifies the position, as I do not think that Co-op is able to assist further in this matter.
Deborah Misell-WilliamsExecutive Customer Careline Team
The Prankster understands that CEL are no longer used by the Co-op, which is not surprising. Civil Enforcement Limited destroy Co-op's customer base by pursuing Co-op customers to court for minor parking transgressions. A customer overstaying for a few minutes by shopping is not expecting to have to fork out several hundred pounds for the privilege - CEL increase the amount claimed to around £500. This no doubt ensures the customer will never return to the Co-op.
The Prankster suggests landowners who want their car park managed find a parking company who will work with them to maintain and improve their customer base rather than destroy it.
The Parking Prankster