The Prankster has noticed a post by the forum team on the parking board of MoneySavingExpert. A small snippet is reproduced.
In recent months, we have again had to deal with complaints about this board. Here at MSE we fight your corner as a consumer so to some extent this comes with the territory. However, you need to understand you are anonymous usernames posting content on a public forum. To you, there is no cost and this is your board.
We are a small team managing over 150 Forum boards, all requiring resource. In a perfect world we'd have more, but this is what we have and how we operate. So, when people constantly post names and use words like "scam", "cowboys", “rip-offs” etc. it becomes a legal problem and we may have to remove threads and posts to protect the site.
We can support your factual comments, we can’t support personal remarks about othersAlthough the post does not mention which parking company complained, a number of posts have been removed and all of these have been to do with ParkingEye. One forum member, spacey, has also apparently been banned from the forum.
It is reasonable, therefore, to assume that ParkingEye have set their defamation lawyers, Hill Dickinson, onto MoneySavingExpert - although of course they may have written themselves or chosen a new legal firm.
Although MoneySavingExpert apparently do not consider ParkingEye to be scammers, cowboys or rip-off merchants, The Prankster respectfully disagrees.
Only a cowboy outfit would issue a parking charge for parking in two different car parks
Only a scammer would pursue a parking charge through the court system when they knew the motorist was neither driver nor keeper of the vehicle in question, and therefore there was no legal basis whatsoever for the claim.
Only a rip-off merchant would state their genuine pre-estimate of loss was £100, when their own accounts show the maximum average cost per ticket issued is £17.
Should ParkingEye wish to disagree with this opinion and set Hill Dickinson onto The Prankster, he has provided ParkingEye with the address of his representative in England. The Prankster does not currently live or work in England and is not subject to English law. (He does fly in to do a spot as lay representative now and then).
The Prankster reminds Hill Dickinson that they have not replied to any of his communications and also reminds them that he has previously informed them he will publish on his blog at a time of his choosing any or all letters sent to him which he considers it is in the public interest to publish.
[UPDATE 9/5/2014 14:00]
Andrea modified the notice to reword two paragraphs:
Thank you for your responses everyone.
We've amended two paragraphs in the first post to make our point clearer:
In recent months, we have again had to deal with complaints about this board. Here at MSE we fight your corner as a consumer and we believe much of the private parking industry is a Wild West full of many cowboys ripping off honest motorists, as we’ve seen and heard too many stories to suggest otherwise (and some staff here have been on the end of unscrupulous tactics). However, some firms do also act fairly.
The problem we face is when people make allegations without evidence against a specific company, calling them “scammers” or “criminals”. Without evidence, this becomes a legal problem and we may have to remove threads and posts to protect the site. We prefer to keep our resources focused on fighting hard for you to fight unfair tickets and keeping that debate unabashed than having to deal with a legal sideshow about ‘is the name-calling fair?’ – so please help us help you by moderating the language not to accuse of illegality.
The Parking Prankster