Sunday, 5 February 2017

APCOA misleading motorist into thinking they lost POPLA appeal

A motorist received a Parking Charge Notice from APCOA over a year ago. He raised an appeal with POPLA, which was put on hold whilst the Beavis case was being considered. 

When Beavis was finally resolved, he received a letter from POPLA saying that my case was now with an ombudsman, and that I would have a chance to provide evidence. He never heard from the ombudsman. However, very soon afterwards he did hear from AOCOA, gleefully informing me that the ombudsman had found in their favour, and that he'd better pay up immediately or face the consequences. 

At this point he contacted POPLA for clarification, without success. Eventually he gave up, assuming he was onto a loser. He paid APCOA £100, and insisted on a written receipt. 

Now, months later, he has received a letter from POPLA saying that they have upheld his appeal and the operator must cancel the charge! He contacted POPLA to explain the situation and request advice on how to recover his £100, but they say they cannot get involved. 

So the motorist is currently out £100.

Prankster Notes

The Prankster suggests all motorists in this situation contact the British Parking Association and appraise them of the fact so they can investigate. It is a breach of the code of practice to pursue a charge while still with POPLA.

If this does not work, then the motorist can sue APCOA for their money back. They may also have an additional claim for breaches of the data protection act in the region of £250-£750.

Happy Parking 

The Parking Prankster


  1. I sincerely hope the gent is going to have a go at APCOA. To do so would be miss an open goal.